Privacy Policy

We respect your Privacy and Confidentiality

Thank you for using our website ‘’www.smilesandmiles.co.uk’’ which is owned and operated by SMILES & MILES LTD that is committed to personal privacy and confidentiality as stated in ‘’Medical Ethics’’ and in ‘’General Data Protection Regulation’’ (GDPR) by the UK and European commission. 

We understand and know that medical and health-related information and other personal data about you, your health, and your health care is sensitive and confidential however in the operation of this website and to serve you the services in this website we collect and use data, accordingly this Privacy Policy have been prepared to make you understand that how we collect, use, share, communicate, disclose your data. 

We have outlined our privacy policy below and time to time it will be updated. This Privacy Policy published on 18/05/2022. 

Please Read this Privacy Policy carefully and if you have any questions you can contact us.

If you do not agree with this Policy, do not access or use our services or interact with any other aspect of SMILES & MILES LTD. 

SMILES & MILES LTD. PRIVACY POLICY

We are SMILES & MILES LTD. We’re a company registered in England and Wales with company number 13711626, whose registered address is at 284 CHASE ROAD A BLOCK 2ND FLOOR LONDON ENGLAND N14 6HF. In this privacy notice we will refer to ourselves as ‘we’, ‘us’ or ‘our’. The term ‘you’ refers to to all external parties, the user or viewer of our website and services. 

This Privacy Policy (“Policy”) outlines what personal information is collected when you access or browse https://www.smilesandmiles.co.uk (“Website“), social media pages, subscribers to our briefings, newsletter, marketing materials or when you directly contact with us for the purpose of receiving healthcare , health and medical travel services (“Services“). For these services you agree to read and understand our Policy with regards to getting services that we provide. 

Collection and Use of Data

When we refer to personal data in this policy, it is considered to be the data related to a person that makes it possible to identify you as an individual. These datas can be but are not limited to your name, surname, IP, e-mail address, photo image, health records etc.  that allows the person’s identification. 

The personal data that we ask for and collect -at your opinion- is solely used to give requested services by you and what we need in order to accomplish our services (that is, to make our services available to you and find the appropriate solutions for you for a healthcare solutions and/or health&medical travel solutions)

Personal data we collect/request/submitted from you may include the following;

· Name, phone number, email address, and other contact information. We ask for and collect your contact data in order to consult with us, requesting services, customer support, or otherwise communicating with us to get services. 

· Certain information that is related to you and voluntary given for the purpose of providing you the services, including information related to your age, birthday, weight, height, your past/current health state, health concerns, your treatment / care needs including past medical treatment records, notes and reports about your health, clinical observations and results of any medical tests, procedures, treatments or diagnosis (such as x-rays, blood tests, etc.) or any pictures that is taken by you and submitted to us. 

· Special category data including your health data, genetic data or data concerning a natural person’s sex life or sexual orientation to get specific services.

· Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform to provide, maintain, analysis to improve our services and website use. 

· Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information and methods used to browse away from the page to monitor the usage of our Services to give better solutions. 

Share and Transfer of Data

We do not sell, rent or share any personal information about you with other people or non-affiliated companies and partners. However our trusted partners and service providers (specialists, clinics, hospitals, travel agents etc) are located in other countries as well and information gathered from you regarding the reason you contacted us is shared and transferred to our partners to receive health and medical recommendations, treatment plans, second opinions, to get exact quotes, to arrange bookings with clinics, hospitals or accommodation and transportation purposes. 

Third Party Websites & External Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security & Disclosure of Data 

The security of your data is important to us, and we take proper care to safeguard the data transmitted by you, but please notify that no method of transmission over the Internet or electronic storage is 100% secure due that we cannot guarantee absolute security and control the security of third parties. 

We will only hold your personal data for as long as is necessary. How long is necessary will depend upon the purposes for which we collected the personal information and whether we are under any legal obligation to keep the personal information (such as in relation to accounting or auditing records or for tax reasons). We may also need to keep personal information in case of any legal claims in the future. 

As a consequence, we disclaim any warranties or representations relating to maintenance or non-disclosure of your Personal Information.

Control and Contact

You can always request access to the data we have about you and you can also request for your data to be deleted from the database at any time.

Please do contact us in the first instance if you wish to raise any queries or make a complaint in respect of our handling or use of your personal information, so that we have the opportunity to discuss this with you and to take steps to resolve the position. You can contact us using our contact details in any time.